OVA – CIIP Learners Guide Handout

A “Control & Immobilisation Intervention Program (CIIP)” learners guide handbook is available with this program. This includes an overview of general principles as well as…

Topic 5 Six Steps to Rapport

Rapport is one of the most critical steps for connecting with anybody to achieve goals whether it be at work, personally or professionally. Obtaining rapport…

Topic 6 Communication & Tonality

Tonality is how you raise and lower your voice when speaking, so that people easily understand what you are saying and to help improve your…

Topic 8 Environmental Awareness

How many times have you seen people going about their day and their only focus is on their phone, oblivious to what is happening around…

Topic 9 Conflict Awareness Management

It should be remembered that conflict situations usually happen as initially verbal disagreement and then often escalates to physical confrontation. We all like to think…

Topic 10 Conflict Management

Being prepared and knowing what to do when a confrontation situation arises will ensure the safety of yourself and others. The Verbal Defensive Flow Cycle…

How Is A Authorised Witness Involved?

Overview As noted in the process overview Voluntary Assisted Dying is a: •A structured process to give terminally ill people an option to decide the…

How To Assess Capacity Guide

In assessing capacity always have the following principles in mind at all times:• Presume a person has capacity; • Capacity is decision-specific; • Capacity is…