Topic 4 Building Communication & Relationships
Understand the basics to learning how to communication and creating relationships with others. No matter what you do you will have to meet talk and…
Topic 5 Six Steps to Rapport
Rapport is one of the most critical steps for connecting with anybody to achieve goals whether it be at work, personally or professionally. Obtaining rapport…
Topic 6 Communication & Tonality
Tonality is how you raise and lower your voice when speaking, so that people easily understand what you are saying and to help improve your…
Topic 7 Communication & Body Language
What is your body language communicating to the person you are speaking to without you knowing it? We have all been in that situation where…
Topic 9 Conflict Awareness Management
It should be remembered that conflict situations usually happen as initially verbal disagreement and then often escalates to physical confrontation. We all like to think…