Learners Guide Handout
A “Combat Flow Responses” learners guide handbook is available with this program. This includes an overview of the core principles within the program, a detailed…
Dealing with People using Active Listening
Active listening is a communication method that requires the listener to fully concentrate, understand, respond, and remember what the other person is saying. It builds…
Dealing with Difficult People
We all come across difficult people often at work or at social locations. They can exhibit a range of behaviours, including aggression, verbal abuse, and…
Model to Minimise Aggression 2 – Diffusing
Some common triggers to aggression are refusal of reasonable requests, authoritarian rule enforcement, and the use of illegal drugs or alcohol. The best approach is…
Model to Minimise Aggression 1 – Calming
The model to minimise aggression has five key elements: observation, preparation, approach, action, and follow-up and 2 levels of intervention of Calming and Diffusion. Calming…
Duty of Care in the Workplace
Understanding your duty of care at all times no matter what will help you remain complaint to the regulatory requirements. Knowing how to apply this…
Occupational Health & Safety and Self Defence
Understanding the Occupational Health and Safety requirements at all times is important no matter where you are. Employees have a duty to take reasonable care…
Self Defence Legal Framework
Being aware of when to use force and what the objective are in relation to the 3 main considerations of, a Person, the Workplace and…
Self Defence Legislation – Victoria
Have you ever wondered what you can do to defend yourself or your property? This lesson outlines what is possible for a person to do…
Pre Conflict Indicators – Fist Clenching or Pumping
Then next pre-conflict indicator in this video series is something that is often seen, that is “Fist clenching or Pumping”. It is a result of…