Description
In this program we focus on how to cope with situations in a health care environment with patients and visitors. It provides a model on how to handle potential situations that could develop into becoming a conflict. Understanding how to deal with someone when they are stresses, upset or angry by being clear in what you say and do in way that de-escalates a potential conflict situation.
The “Occupational Violence and Aggression (OVA) course covers this unit on defensive tactics – “Control and Immobilisation Intervention Program” (CIIP) unit and the separate conflict awareness (CAM) program covering verbal conflict.
